Contact Us

📦 Order Tracking

To check your package status, kindly use the online tracking service at https://www.17track.net/en.

❓ Additional Inquiries

For general questions, we recommend first visiting our FAQ Help Center where many common topics are addressed. If you need further assistance, please submit your inquiry through this contact form directly.

⏰ Support Hours & Response

Our customer service team is available Monday-Friday, 9:00 AM–5:00 PM EST. Most emails receive a reply within one business day. If you haven’t heard from us, please check your spam or junk folder—sometimes our messages end up there!

We appreciate your patience as we work to assist everyone promptly. Sending multiple emails may slow down our response time, so a single detailed message is the best way to get help quickly.

Email: support@vellemzo.com

TEL:+1 510 751 0182